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Privacy Policy

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Effective Date: 25 April 2025

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At Elsea Naturopathy ("we," "us," or "our"), we honour your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our website, book a consultation, or connect with us online.

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This policy complies with the Australian Privacy Act 1988 (Cth) and aligns with the General Data Protection Regulation (GDPR) for our international clients.

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1. Information We Collect

In the spirit of personalised care, we may collect the following types of personal information:

  • Identity & Contact Details: Name, email, phone number, and address.

  • Booking & Purchase Information: Consultations you book, preferences you share, and your transaction history.

  • Payment Details: Payments are processed securely via platforms such as Stripe or PayPal. We do not store your credit card information.

  • Website Usage Data: IP address, browser type, site activity (via cookies and analytics).

  • Communication Preferences: Your preferences for receiving updates, newsletters, and offerings.

 

2. How We Collect Your Information

We collect personal information through:

  • Booking a consultation or purchasing a product.

  • Signing up for our musings, newsletters, or offerings.

  • Connecting with us via email or social media.

  • Using cookies and tracking tools to understand how you engage with our site.

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3. How We Use Your Information

We use your personal information mindfully, to:

  • Process bookings and deliver services with care.

  • Share relevant updates, offerings, and support (with your permission).

  • Understand and enhance your experience with our website and clinic.

  • Comply with legal obligations and safeguard against misuse.

 

4. Legal Grounds for Processing (EU & UK)

For clients in the EU and UK, we collect and process your data under the following lawful bases:

  • Contractual Necessity – To provide services you've requested.

  • Legitimate Interests – To improve our offerings and maintain security.

  • Consent – For optional communications (which you can opt out of at any time).

  • Legal Obligations – To comply with relevant laws.

 

5. Sharing Your Information

We respect your trust. We do not sell or rent your personal information. We may share it with:

  • Trusted Providers & Third Parties: Payment gateways, booking systems, and email platforms.

  • Legal Authorities: If required to do so by law.

  • Marketing & Analytics Tools: Such as Google Analytics, MailChimp or Meta tools (anonymised where possible).

 

6. Keeping Your Information Safe

We use SSL encryption, secure platforms, and access restrictions to protect your information. While no system can offer absolute security, we take every reasonable step to keep your information safe.

 

7. Your Rights (GDPR – EU & UK)

If you are based in the EU or UK, you have the right to:

  • Access the data we hold about you.

  • Correct any inaccurate information.

  • Request deletion of your data.

  • Limit or object to how we process your data.

  • Receive your data in a portable format.

  • Withdraw your consent at any time.

 

To exercise your rights, please contact: elseanaturopathy@gmail.com

 

8. International Data Transfers

If you're visiting from outside Australia, your data may be transferred here for processing. We take all reasonable steps to ensure it remains protected under applicable privacy laws.

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9. Cookies & Site Tracking

We use cookies to create a seamless experience, understand how our website is used, and guide our offerings. You can manage cookie settings via your browser.

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10. How Long We Keep Your Information

We retain your personal information only as long as necessary:

  • Booking & Transaction Data: Retained for legal and tax purposes.

  • Marketing Preferences: Retained until you unsubscribe.

  • Inactive Accounts: May be deleted after two years of inactivity.

 

11. Updates to This Policy

We may occasionally update this policy to reflect changes in practice or law. The latest version will always be available on our website, along with the revised effective date.

 

12. Contact

For any questions or concerns about this policy, please reach out:

 

Elsea Naturopathy
Email: elseanaturopathy@gmail.com
Website: www.elseanaturopathy.com.au

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